Kay Jewelers Burlington Mall, Burlington MA
Kay Jewelers, located at 75 Middlesex Tpke., Rm. 2005 A, Burlington, MA 01803, is a prominent jeweler within Burlington County, renowned for its engagement ring creation and exceptional customer service. The store operates Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM. For inquiries, customers can reach them at (781) 229-2205.
This Kay Jewelers location emphasizes a range of services, notably engagement ring design, custom jewelry orders, and repair services. A consistent highlight in reviews is the knowledgeable staff, including associates such as Lauren and Crystal, who are noted for their helpfulness and expertise in guiding customers through the engagement ring selection process.
Overall Sentiment from Online Customer Reviews:
Positive: 48%
Neutral: 23%
Negative: 29%
A total of 106 reviews were analyzed to gauge customer sentiment regarding their experiences at Kay Jewelers. Many reviews applauded the store for its attentive service and the quality of its jewelry, while others expressed dissatisfaction with customer service and product handling issues.
Best Review: A customer praised the staff for their exceptional knowledge and personalized assistance in creating the ideal engagement ring, highlighting their friendly demeanor and professionalism throughout the entire process.
Worst Review: Conversely, another customer lamented a negative encounter regarding unhelpful staff and poor communication during a ring resizing, which left them frustrated with their overall experience in the store.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Opening Hours |
|-----------------------|
| Monday: 10:00 AM - 8:00 PM |
| Tuesday: 10:00 AM - 8:00 PM |
| Wednesday: 10:00 AM - 8:00 PM |
| Thursday: 10:00 AM - 8:00 PM |
| Friday: 10:00 AM - 9:00 PM |
| Saturday: 10:00 AM - 9:00 PM |
| Sunday: 11:00 AM - 7:00 PM |
Staff mention includes: Lauren, Crystal.
