Long's Jewelers, located at 60 South Ave, Burlington, MA 01803, operates in Middlesex County and is renowned for creating exquisite engagement rings. The store's impressive selection and quality craftsmanship are highly regarded by customers, contributing to Long's status as a go-to destination for engagement ring shopping.

With a total of 480 reviews, feedback on Long's Jewelers reveals a generally positive response atmosphere, reflecting a well-rounded experience for many patrons. The service is frequently praised, particularly in relation to the staff's knowledge and attentiveness during the engagement ring selection process. Customers have noted that staff members, including Karen Soucy and Kirk, excel in providing personalized service, ensuring clients feel valued and understood throughout their shopping experience.

However, some reviews express concern regarding communication issues and inconsistencies with order fulfillment times. While many customers appreciate the staff's helpfulness, a few have reported dissatisfaction with the level of service received, particularly in high-pressure situations.

Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 10%
- Negative: 10%

Best Review: A customer praised Long's for their exceptional service during the wedding band event, highlighting the staff's patience and willingness to help. They appreciated that the sales team took the time to listen to their needs, ensuring they found the perfect bands.

Worst Review: Another customer reported significant communication issues regarding their engagement ring order. They expressed frustration over the lack of updates and felt as though they were not prioritized from the staff’s perspective, ultimately leaving them disappointed with their experience.

| Opening Hours |
|---------------------|
| Tuesday: 11 AM - 6 PM |
| Wednesday: 11 AM - 6 PM |
| Thursday: 11 AM - 6 PM |
| Friday: 11 AM - 6 PM |
| Saturday: 10 AM - 5 PM |
| Sunday: Closed |
| Monday: Closed |

Staff Members Mentioned:
- Karen Soucy
- Kirk

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.