Astrein's Jewelers, located at 120 West Maple, Downtown Birmingham, MI 48009, is a highly regarded jeweler specializing in custom engagement ring creation and personalized jewelry services. Known for their exceptional customer service and attention to detail, this family-owned business has been part of the Birmingham community for over 40 years. Owners Richard and Gary Astrein, along with their knowledgeable staff, strive to provide a welcoming atmosphere for clients seeking unique pieces that reflect their individual styles.
The store offers services including design consultations, on-site repairs, and appraisals of both heirloom and modern jewelry. The team works closely with customers to create stunning custom designs using certified diamonds and a variety of precious metals.
Overall, the jeweler has received 95 reviews, with a predominant focus on their engagement ring services. Many customers commend the friendly and professional staff, consistently praising their expertise and commitment to finding the perfect piece.
Customer Reviews Sentiment:
Positive: 85%
Neutral: 10%
Negative: 5%
Highlight Reviews:
Best Review: Margaret Cendrowski highlights the outstanding service and quality received at Astrein's, noting that they remain the best in service, expertise, and selection after years of being loyal customers.
Worst Review: Katherine M. expresses disappointment over the trade-in value provided for a ring, feeling unsatisfied with the offer compared to a competitor.
Opening Hours:
- Monday: 10:00 AM - 5:30 PM
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: 11:00 AM - 5:00 PM
Staff Members Mentioned:
- Richard Astrein
- Gary Astrein
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 95