Universal Jewelry and Watch Repair, located at 177 S Old Woodward Ave, Birmingham, MI, operates in Oakland County and specializes in the creation and repair of engagement rings and other fine jewelry. With a strong focus on customer service, the staff, renowned for their expertise, aims to provide high-quality craftsmanship and a delightful shopping experience. They offer watch and jewelry repair services, including cleaning, part replacements, and restorations.

The store has received a total of 71 reviews, reflecting a mixture of sentiments about their services. Customers appreciate the quality of repair work performed by the knowledgeable staff, often highlighting the impressive craftsmanship and timely service. However, some reviews also mention concerns regarding customer service and pricing transparency, indicating that experiences can vary significantly.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 20%
Negative: 25%

Highlight Reviews:
Best Review: A customer praised the store for its exceptional service, noting that the staff took great care of their antique watch, returning it in pristine condition.
Worst Review: Another customer expressed dissatisfaction with the business's customer service and claimed that the repairs on their high-end watches led to visible scratches and other issues, stating that communication with staff was poor.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Operating Hours:
- Monday: 9:00 AM - 5:00 PM
- Tuesday: 9:00 AM - 5:00 PM
- Wednesday: 9:00 AM - 5:00 PM
- Thursday: 9:00 AM - 5:00 PM
- Friday: 9:00 AM - 5:00 PM
- Saturday: 9:00 AM - 4:00 PM
- Sunday: Closed

Staff Members:
- Owner: Yefim (mentioned in reviews)