Barnes Jewelry, Amarillo TX
Barnes Jewelry, located at 100 Westgate Parkway, Amarillo, Texas 79121, is a well-established jeweler specializing in engagement ring creation. With a rich history since 1956, this jewelry store in Potter County offers a variety of services, including custom design, jewelry repair, and a wide selection of bridal and fashion jewelry. The knowledgeable staff is dedicated to providing personalized service, ensuring that customers find or create the perfect piece for their special moments. The store is recognized for its impressive collection of diamonds and trusted designer brands.
With a total of 303 reviews analyzed, the sentiment from customers reveals a mix of positive and negative experiences.
Overall Sentiment from Online Customer Reviews:
- Positive: 68%
- Neutral: 20%
- Negative: 12%
Positive reviews highlight the knowledgeable and friendly service provided by the staff, with particular praise directed toward staff member Gina for her personalized assistance in selecting engagement rings. Customers appreciate the wide selection and quality of products available, noting that the atmosphere promotes a welcoming shopping experience.
However, negative feedback often mentions issues related to customer service after purchases and perception of high prices. Some customers feel that the responsiveness to complaints could be improved, resulting in a mix of satisfaction and frustration.
Best Review:
A customer commended the professional service they received while selecting an engagement ring, particularly mentioning Gina's assistance as exemplary and thoughtful, making their experience enjoyable and memorable.
Worst Review:
Another reviewer expressed deep disappointment with the ring repair service, stating that their ring broke shortly after being fixed, and the store did not offer a guarantee for their work.
Store Hours:
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday & Monday: Closed
Staff Members Mentioned:
- Gina
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
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Use the provided contact information to reach out and discuss your engagement ring vision, confirming the next steps.
Collaborate with the jeweler to choose your diamond and setting, and begin designing the perfect engagement ring tailored to your style.
