Zales Jewelers - Westgate Mall, Amarillo, TX

Zales Jewelers, located at 7701 I-40 West, Ste. 712, Amarillo, TX 79121-0999, is a renowned destination for engagement ring creation and exceptional customer service. With a long-standing reputation as America's diamond store since 1924, Zales offers a variety of engagement rings, wedding bands, and custom jewelry options to meet every couple's needs. The store provides services including in-store ordering, custom jewelry creation, repair, cleaning, and inspection. Customers appreciate the engaging staff, especially Beatriz and Nga, who have been highlighted for their helpfulness and knowledge in guiding individuals through their ring selection process.

Operating hours:
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

Overall Sentiment from Online Customer Reviews:
The sentiment from online reviews is polarized, reflecting a blend of positive and negative feedback. Approximately 40% of customers expressed satisfaction with the engagement ring selection and service, appreciating the staff's assistance. However, around 30% indicated dissatisfaction due to perceived rudeness and service delays. The remaining 30% provided neutral feedback regarding their experiences.

Best Review:
Customer testimonials highlight that individuals found the staff at Zales to be extremely knowledgeable and accommodating, particularly praising the assistance provided by Beatriz during their jewelry selection.

Worst Review:
Some customers shared disappointing experiences, with one expressing frustration over a perceived lack of helpfulness and rudeness from the staff, particularly noting a sense of disregard for customer needs during their visit.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff mentioned: Beatriz, Nga.