Kay Jewelers, located at 7701 W Interstate 40, Ste. 572, Amarillo, TX 79121-0999, operates within the Westgate Mall. This well-known jewelry retailer specializes in engagement ring creation and offers a variety of other services, including jewelry maintenance, repair, custom orders, diamond upgrades, and appraisals. The shop prides itself on its knowledgeable staff, including store manager Devon Perez, who has been frequently commended by customers for her helpfulness and expertise.

Operating hours are as follows:
- Monday to Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Overall, the feedback regarding Kay Jewelers reflects a mixed sentiment. Among the 107 reviews analyzed, approximately 65% were positive, while 20% were negative and the remaining 15% neutral. Customers generally praised the helpfulness and professionalism of the staff, though some voiced dissatisfaction regarding customer service experiences and repair timelines.

Best Review: David commended the service at Kay Jewelers, particularly noting the helpfulness of the staff and the prompt assistance he received during his visit.

Worst Review: Phoebe expressed significant frustration over the service regarding her broken ring, emphasizing poor customer care and long wait times for repairs.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.