Jim Bartlett Fine Jewelry, located at 2002 Judson Rd Suite #101, Longview, TX 75605, is renowned for its exceptional engagement ring creation and customer service. With a high rating of 4.9 stars from 329 customer reviews, the store has established itself as a trusted destination for couples seeking the perfect ring. The knowledgeable staff, including owner Jim Bartlett, offers a personalized experience, guiding customers through a wide range of customizable options for engagement rings. Customers frequently mention the excellent selection, attentive service, and the skills of staff members like Holley and Wendy, making the ring-buying process enjoyable and memorable.

Reviews highlight that the staff actively engages with clients, working closely to create beautiful and unique pieces. Many patrons appreciate the transparent communication regarding pricing and timelines, especially when custom designs are involved. However, there are mentions of longer wait times during busy seasons, and a few customers felt that their experiences could have been more accommodating.

Overall Sentiment from Online Customer Reviews:
- Positive: 92%
- Neutral: 5%
- Negative: 3%

Best Review: Mackenzie praised the wonderful service, selection, and friendly staff, stating that the store is a first-class business for jewelry purchases.

Worst Review: Maria expressed disappointment, feeling out of place and criticized the staff for their assessment of her ring, which she believed lacked understanding.

| Hours |
|---------------------|
| Monday - Friday: 10 AM - 6 PM |
| Saturday: 10 AM - 6 PM |
| Sunday: Closed |

Staff Members: Jim Bartlett, Holley, Wendy

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.