Kay Jewelers in Longview, located at 3500 McCann Road, Ste. M1, Longview, TX 75605, is a well-known jewelry store that specializes in engagement rings and various fine jewelry pieces. The store operates in Gregg County and offers services such as custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchange, and appraisals. Customers can expect a knowledgeable staff that is eager to assist with making their engagement ring dreams come true.

The store has garnered a total of 64 reviews across various platforms.

Overall Sentiment from Online Customer Reviews:
Positive sentiments: 75%
Neutral sentiments: 10%
Negative sentiments: 15%

Positive reviews often highlight the helpful and friendly staff, notably mentioning individuals like Bradie, who is commended for his outstanding customer service. Many customers appreciate the quality and selection of jewelry available, as well as the accommodating service provided by the team.

Negative reviews tend to focus on product durability, with some customers expressing disappointment over issues with jewelry quality and customer service experiences, citing interactions where they felt their concerns were not adequately addressed.

Best Review:
Aaron praised the Longview Mall location for its very helpful and knowledgeable staff, emphasizing the positive shopping experience he encountered.

Worst Review:
Donna expressed her disappointment after purchasing a necklace from the Disney CoCo collection, which broke shortly after purchase and felt the response from the staff regarding its durability was unsatisfactory.

Opening Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed

Staff Mentioned:
Bradie