Zales Jewelers, located in Longview Mall at 3500 McCann Rd., Ste. J01, Longview, TX 75605-4406, offers a wide array of services focusing on engagement ring creation. Customers can expect a variety of high-quality diamond and precious jewelry options tailored to their unique preferences. With a team of knowledgeable consultants, Zales provides custom jewelry services, including personalized engagement rings and wedding bands. The store also offers jewelry repair, cleaning, and inspection services, ensuring that cherished pieces maintain their brilliance.

The staff at Zales, including notable associates such as Sissie, are often highlighted for their friendliness and helpfulness. Many positive reviews commend the attentive service and willingness to assist customers in selecting the perfect piece for special occasions. However, some reviews reflect concerns about customer service inconsistencies and delays in repair services, indicating areas that could benefit from improvement.

Operating in Gregg County, Zales Jewelers has received a total of 98 reviews online, showcasing a diverse range of customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

**Opening Hours:**
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM

**Staff Members Mentioned:**
- Sissie

Best Review:
Ariel praised the store for its amazing service and the staff, noting that they felt the team genuinely cared about their experience.

Worst Review:
Kathy expressed dissatisfaction with the service, describing a frustrating experience when trying to get a ring repaired, resulting in a long wait and poor cleaning results.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*