Ben Bridge - Galleria at Sunset, Henderson NV
Ben Bridge Jeweler, located at 1300 W Sunset Rd, UNIT 2621, Henderson, NV 89014, operates in Clark County and specializes in creating beautiful engagement rings. With a rich history as a family-run, fifth generation business, Ben Bridge Jeweler has built a solid reputation for its personalized service and exceptional quality. Customers frequently highlight the knowledgeable staff, including team members who excel in guiding clients through the engagement ring selection process, ensuring a memorable experience.
The store offers a wide range of services, including custom engagement ring design, jewelry repairs, and expert advice on diamonds and gemstones. Their experienced jewelers take pride in sourcing high-quality gemstones, providing a variety of options to suit different tastes and budgets.
Operating hours are as follows:
| Day | Hours |
|-----------|------------------|
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 11:00 AM - 7:00 PM |
| Saturday | 11:00 AM - 7:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
Overall Sentiment from Online Customer Reviews:
The feedback from online reviews shows a predominantly positive atmosphere, with an estimated 85% positive sentiment, 10% neutral, and 5% negative.
Customers have expressed satisfaction with the attentive service and the quality of the jewelry, frequently noting how staff members go above and beyond to ensure a great experience. However, there are some critiques regarding isolated instances of customer service that did not meet expectations.
Best Review:
Deborah noted that Ben Bridge Jeweler provided exceptional service while customizing a sapphire ring, with staff members sourcing several stones for her to choose from. She appreciated the attention to detail and the updates throughout the process.
Worst Review:
Deantha shared a negative experience involving poor handling of her ring resizing request, where she felt the pushy sales tactics and incorrect communication regarding her order left her dissatisfied.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
