Gold Casters Jewelry, located at 34 S Water St, Henderson, NV 89015, is a family-owned jewelry store renowned for its engagement ring creation and exceptional customer service. The shop, under the ownership of Michael Holland, has provided a variety of services since its founding. Customers have noted the store's expertise in custom jewelry design, watch repair, and jewelry repairs, including resizing and stone setting.
With a total of 237 reviews collected, the overall sentiment from online customer reviews indicates a strong positive response, with an estimated positivity score of 75%. Many customers praise the friendly staff and quality of work, although some negative experiences were reported regarding customer service.
Highlights from the reviews show a mix of sentiments. On the positive side, customers frequently mention the remarkable craftsmanship and the welcoming atmosphere in the store, noting the efficient service provided for engagements and custom pieces. However, there are criticisms as well, with mentions of occasional rudeness from staff and issues related to customer experience.
Opening Hours:
- Monday: Closed
- Tuesday: 9:00 AM - 5:00 PM
- Wednesday: 9:00 AM - 5:00 PM
- Thursday: 9:00 AM - 5:00 PM
- Friday: 9:00 AM - 5:00 PM
- Saturday: 9:00 AM - 3:00 PM
- Sunday: Closed
Staff Member:
- Michael Holland (Owner)
Best Review: A customer highlighted the outstanding service and craftsmanship when they had their engagement ring repaired and noticed exceptional care taken during the process.
Worst Review: Another reviewer noted a disappointing encounter with staff who were perceived as rude and dismissive, reporting that they felt unwelcome during their visit.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 87.5%
Total Customer Feedback Reviewed: 237
Store Phone Number: 7025657411