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Located in Garden City, NY, Blue Nile is a premier jewelry store specializing in engagement ring creation and exceptional customer service. Situated at 630 Old Country Road Unit 1101B within the Roosevelt Field Mall, this store offers a wide selection of timeless and modern jewelry made from diamonds, gemstones, and precious metals. Blue Nile's dedicated team, including knowledgeable staff members like Liz Vasquez and Joyce Genova, are well-regarded for their expertise in guiding clients through the engagement ring selection process.
The store is open mainly from 10:00 AM to 9:00 PM on weekdays and until 7:00 PM on Sundays, making it convenient for customers to visit. They offer personalized consultations, customization options for engagement rings and wedding bands, as well as jewelry repair and cleaning services.
Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews appears balanced. Positive experiences highlight excellent customer service, particularly from staff members who provide extensive knowledge and personalized assistance. However, negative feedback often points to issues such as inconsistent service and product availability. Overall, the sentiment can be assessed as follows:
- Positive: 70%
- Neutral: 15%
- Negative: 15%
Best Review:
Genevieve expressed high praise for Liz Vasquez, noting her patience and expertise throughout the engagement ring shopping process, which made the experience delightful and stress-free.
Worst Review:
Rick detailed a troubling experience with Blue Nile regarding a return, highlighting frustrations over a lack of accountability and poor customer service once the sale was made.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
| Opening Hours |
|-----------------------|
| Sunday: 11:00 AM - 7:00 PM |
| Monday: 10:00 AM - 8:00 PM |
| Tuesday: 10:00 AM - 8:00 PM |
| Wednesday: 10:00 AM - 8:00 PM |
| Thursday: 10:00 AM - 8:00 PM |
| Friday: 10:00 AM - 9:00 PM |
| Saturday: 10:00 AM - 9:00 PM |
Staff Members: Liz Vasquez, Joyce Genova
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 204
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