BGS Jewelers, also known as Bob's Gem Shop, is a distinguished jewelry store located at 250 W Crest St Ste B, Escondido, CA 92025. They operate in San Diego County and are widely recognized for their exceptional engagement ring creation services. The team, led by owners Wayne and Maria, specializes in custom jewelry design, ensuring a personal touch with each commission. The shop is noted for its high-quality craftsmanship and detailed attention to customer service. They offer a range of services including ring resizing, repair, and appraisals, making them a one-stop destination for all jewelry needs.

BGS Jewelers boasts an impressive 182 reviews, with an overall sentiment of 90% positive feedback. Customers frequently praise the knowledgeable and friendly staff, highlighting the owners' dedication to understanding and fulfilling client desires, particularly for engagement rings. Many commend the shop for providing excellent customer service, reasonable prices, and quick turnaround times.

While the majority of reviews lean positive, a few customers expressed dissatisfaction, mainly related to specific repair outcomes or customer service miscommunications. However, in general, the atmosphere is welcoming, and the owners are regarded as trustworthy.

**Overall Sentiment from Online Customer Reviews:**
- Positive: 90%
- Neutral: 5%
- Negative: 5%

**Highlight Reviews:**

**Best Review:** A customer expressed immense satisfaction with their experience at BGS Jewelers, emphasizing the owner's commitment to customer service, particularly during the creation of an engagement ring. The customer noted how the staff took personal interest and delivered a product that exceeded expectations.

**Worst Review:** A review highlighted a customer's frustration concerning a perceived miscommunication about ring design options. They felt the service was not aligned with expectations, leading to disappointment with their experience.

**Operating Hours:**
| Day | Hours |
|-----------|------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 4:00 PM |
| Wednesday | 10:00 AM - 4:00 PM |
| Thursday | 10:00 AM - 4:00 PM |
| Friday | 10:00 AM - 4:00 PM |
| Saturday | 10:00 AM - 3:00 PM |
| Sunday | Closed |

**Staff Members:** Wayne, Maria

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.