Kay Jewelers, located at 200 E Via Rancho Pkwy, Unit 333, Escondido, CA 92025-8006, specializes in engagement ring creation and offers a wide range of jewelry services, including custom orders, jewelry maintenance, and repairs. The store operates in San Diego County and is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM. The phone number for the store is (760) 291-1629.

Customer feedback on Kay Jewelers reflects a diverse sentiment. While many customers praise the knowledgeable staff members, such as Angela and Abbie, for their service and dedication to assisting in finding the perfect engagement ring, others report negative experiences regarding inconsistent customer service and issues related to repairs and warranties.

Overall sentiment from online customer reviews:
Positive: 45%
Neutral: 15%
Negative: 40%

Highlight Reviews:
Best Review: A customer expressed satisfaction with the exceptional service provided by staff members, emphasizing that they felt valued throughout the entire process of selecting an engagement ring. This customer's positive view reflects a general appreciation for the helpfulness and expertise at the store, particularly praising the assistance received from Abbie.

Worst Review: Another customer shared a frustrating experience involving delays and inadequate responses regarding a missing engagement ring. They encountered rudeness from staff members when attempting to address the issue, leading to significant dissatisfaction with the customer service and communication at the store.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Day | Operating Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Staff members mentioned include Angela and Abbie.