Helzberg Diamonds in Escondido offers a reputable engagement ring creation service with a variety of options for every taste and budget. Located at 200 E Via Rancho Pkwy, Suite 331, Escondido, CA 92025, and reachable at (760) 745-6420, this jewelry store is part of the North County Fair shopping center. With over a century of expertise, Helzberg Diamonds specializes in elegant designs, customizable engagement rings, and excellent customer service. The staff is noted for their friendliness and knowledge, with sales associates often mentioned by name, including Peter and Kassie, who have received positive feedback for their attentive service.

Operating hours are as follows:
- Tuesday: 10:00 AM – 9:00 PM
- Wednesday: 10:00 AM – 9:00 PM
- Thursday: 10:00 AM – 9:00 PM
- Friday: 10:00 AM – 9:00 PM
- Saturday: 10:00 AM – 9:00 PM
- Sunday: 11:00 AM – 7:00 PM
- Monday: 10:00 AM – 9:00 PM

Overall Sentiment from Online Customer Reviews:
The sentiment from online reviews is mixed, with roughly 70% deemed positive and 20% negative, while the remaining 10% are neutral. Many customers appreciate the professional assistance they receive, especially during engagement ring purchases. However, several reviews point out frustrations regarding customer service and order handling, particularly concerning timelines and communication.

Best Review:
One reviewer highlighted Peter's exceptional service, noting his attentiveness and detailed guidance during the engagement ring selection process, making the experience enjoyable and memorable.

Worst Review:
Another customer had a negative experience regarding a lost wedding band, indicating dissatisfaction with the customer service response and the perceived lack of urgency from the staff when handling the situation.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff members mentioned include Peter and Kassie.