Zales Jewelers, located at 200 E Via Rancho Pkwy Ste 307, Escondido, CA 92025, phone number (760) 745-5616, offers a wide variety of jewelry services, with a particular focus on engagement ring creation. This store is situated in San Diego County and has received a blend of feedback regarding service and product quality.

Customers have appreciated the attentive service, particularly from staff members like Steve, Maria, and Michelle, who have been noted for their knowledge and assistance in helping create the perfect engagement ring. Many reviews highlight the personalized approach the staff takes, making customers feel valued and helping them find the right design for their needs.

However, there have been negative reviews regarding delays in service, issues with ring sizing, and customer service inconsistency. Some customers reported problems with miscommunication and dissatisfaction with the handling of their jewelry repairs, indicating a lack of thoroughness that could impact potential buyers.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 20%
Negative: 25%

Best Review:
A customer named Victor praised his experience at Zales, noting excellent service from Steve, who made finding the perfect wedding ring enjoyable and stress-free, expressing appreciation for his attentive and knowledgeable assistance.

Worst Review:
Ashley expressed her disappointment with the store for multiple service failures, including ring sizing issues and customer service that she found to be unprofessional, detailing a chaotic experience that left her feeling frustrated.

Hours of Operation:
- Monday: Closed
- Tuesday: 11 AM - 8 PM
- Wednesday: 11 AM - 8 PM
- Thursday: 11 AM - 8 PM
- Friday: 11 AM - 8 PM
- Saturday: 10 AM - 7 PM
- Sunday: 11 AM - 6 PM

Staff Members:
- Steve
- Maria
- Michelle

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.