Stephen's Custom Jewelry & Repairs, located at 132 W Grand Ave, Escondido, CA 92025, specializes in crafting unique engagement rings and providing expert jewelry repair services. Known for its one-of-a-kind custom pieces, the store accepts credit cards and operates in San Diego County. Customers often appreciate the personal touch provided by the knowledgeable staff, including owner Lisa Koonce.

In reviewing a total of 18 customer reviews, the feedback varied significantly. Positive sentiments highlight the quality of craftsmanship and exceptional communication, with many praising the beautiful and original jewelry creations. However, some negative reviews express concerns about customer service, noting a decline in the family-oriented service that loyal patrons had previously enjoyed.

Overall Sentiment from Online Customer Reviews:
- Positive: 55%
- Neutral: 25%
- Negative: 20%

Best Review: Peggy Martineau commented about her long-term satisfaction with the shop's service, noting that it had changed recently, leading to disappointment in the way customers were treated.

Worst Review: Catherine Gladden expressed frustration with the lack of pricing clarity when inquiring about services, which contributed to an unclear overall experience.

**Operating Hours:**
- By Appointment Only

**Staff:**
- Lisa Koonce

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.