C W Butler Jewelers, located at 660 Whitlock Ave NW, Ste F, Marietta, GA 30064, offers a range of services specializing in custom engagement ring creation, jewelry repairs, and watch servicing. Customers often praise the exceptional craftsmanship and customer service provided by Chris, the owner, and his knowledgeable staff. The atmosphere is noted as welcoming and personal, ideal for those looking to create unique and personalized pieces.
In total, there are 47 customer reviews analyzed, reflecting mixed sentiments. Positive feedback highlights the outstanding quality of work and the attentive service, with many customers expressing satisfaction with their custom jewelry, including engagement rings. However, there are negative reviews that mention concerns about customer service responsiveness and delays in completing work, particularly in terms of communication.
Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%
Best Review:
Debby shared her experience positively about having a special necklace made from her mother's wedding band, emphasizing the excellent craftsmanship and how the piece surpassed her expectations.
Worst Review:
Eli expressed his frustration with the customer service due to delays in completing jewelry repairs and felt that the charges were excessively high.
**Operating Hours:**
- Monday: Closed
- Tuesday: 10 AM – 6 PM
- Wednesday: 10 AM – 6 PM
- Thursday: Closed
- Friday: 10 AM – 6 PM
- Saturday: 11 AM – 4 PM
- Sunday: Closed
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 47