Kay Jewelers, located at 3625 Dallas Highway SW, Ste. 705, Marietta, GA 30064-5912, is a notable destination for those seeking to create the perfect engagement ring. The store operates in Cobb County and provides a diverse range of jewelry services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchange, and appraisals. Customers have commented on the pleasant atmosphere, attributed to the professional and friendly staff, particularly praising the management team, including Elaine, for their dedication to delivering exceptional service.

The store has garnered a total of 116 reviews online, showcasing a mixture of experiences among clients.

Overall Sentiment from Online Customer Reviews:
Positive: 62%
Neutral: 20%
Negative: 18%

Many positive sentiments highlight the expertise and friendliness of the staff, with customers expressing gratitude for the personalized approach to creating engagement rings and other jewelry pieces. Conversely, some negative feedback has been directed toward high-pressure sales tactics and occasional customer service issues, particularly during busy periods.

**Operating Hours**:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

**Staff Members**:
- Elaine (Manager)
- Tiffani

Best Review:
A customer commended the store for having knowledgeable and friendly staff that helped create a beautiful engagement ring while providing careful attention to detail.

Worst Review:
Another customer expressed frustration over perceived high-pressure sales tactics and a lack of attentive service during their visits, feeling rushed and undervalued.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.