Leo Carroll Jewelers, located at 1348 Cambridge St, Fl 2, Cambridge, MA 02139, is a highly regarded destination for those seeking custom engagement ring creation and exceptional jewelry services in Middlesex County. Known for their personal touch, this family-owned jeweler has been serving the community for over sixty years, providing a wide range of services including ring resizing, jewelry repair, and custom design. With a strong focus on customer satisfaction, Leo Carroll Jewelers has garnered an impressive rating of 4.9 based on 342 reviews.

The reviews showcase a mix of sentiments from customers. On the positive side, many clients praise the knowledgeable and friendly staff, highlighting the patience and detailed approach of team members like Sean. Customers frequently comment on the high-quality craftsmanship and fair pricing for engagement rings, with numerous individuals expressing joy in the custom designs facilitated by the talented team.

Conversely, some feedback indicates occasional issues with service, particularly when repairs go awry or communication falls short. A few reviews express dissatisfaction regarding the handling of certain repair situations, suggesting a need for enhanced customer care in those instances.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review:
A customer commended the exceptional service at Leo Carroll Jewelers, emphasizing the attentive and accommodating nature of the staff while they worked on creating a custom engagement ring. This customer noted that the experience felt genuine and supportive, resulting in a beautiful final product they were thrilled with.

Worst Review:
One reviewer reported a negative experience when their watch was damaged during a repair, feeling that the staff's handling of the situation was inadequate and dismissive. They expressed disappointment with the lack of accountability from the jeweler after the incident.

Opening Hours:
| Day | Hours |
|-------------|---------------------|
| Monday | Closed |
| Tuesday | 10:30 AM - 5:30 PM |
| Wednesday | 10:30 AM - 5:30 PM |
| Thursday | 10:30 AM - 5:30 PM |
| Friday | 10:30 AM - 5:30 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |

Staff: Sean Carroll

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.