Zales Jewelers, located at 100 Cambridge St E308, Cambridge, MA 02141, operates in the county of Middlesex and specializes in a wide range of jewelry services, particularly engagement ring creation. Despite its closure status, which is noted by various reviews, the store was known for its attentive customer service historically. The staff were frequently commended for being friendly and helpful, as highlighted by several positive reviews. However, there were also critiques regarding the quality of service during busy periods and interactions that were perceived as rude.

The overall sentiment from online customer reviews indicates a mixed response atmosphere. Based on the gathered information, approximately 60% of the reviews appear positive, around 20% are neutral, and the remaining 20% convey negative sentiments.

**Customer Reviews Sentiment:**
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Best Review: Mike praised the friendly and attentive customer service he received while getting a watch battery changed, noting the staff's efforts to assist him in a busy period.

Worst Review: Veronica expressed disappointment in her experience, feeling the staff treated her rudely while she and her fiancé were shopping for engagement and wedding rings.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Not available

**Staff Members Mentioned:**
- None specified.