Kay Jewelers, located at 100 Cambridgeside Pl, Cambridge, MA 02138, operates in Middlesex County and is known for its extensive selection of jewelry, including engagement rings. The store provides services such as engagement ring creation, ring resizing, and jewelry repairs. Customers have reported varying experiences with the staff, whose approach ranges from attentive and knowledgeable to unhelpful and dismissive.

The overall sentiment from online customer reviews reflects significant room for improvement. Out of 79 reviews, the feedback was predominantly negative, with approximately 25% positive, 10% neutral, and 65% negative sentiments. Customers often mention the lack of effective communication, poor customer service, and lengthy delays in receiving jewelry.

Highlighting the feedback, some reviews commend the friendliness and assistance of certain staff members, while others express frustration over mistakes in ring orders and engraving.

Overall Sentiment from Online Customer Reviews:
- Positive: 25%
- Neutral: 10%
- Negative: 65%

Best Review:
A customer praised the assistance they received from a specific staff member, noting that the employee was exceptionally helpful and knowledgeable about engagement ring options.

Worst Review:
Another customer shared a disappointing experience regarding poor service, stating that they faced significant delays in the delivery of their engagement ring and had trouble communicating with the staff.

Opening Hours:
- Monday to Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff members mentioned include Jean, who received positive feedback for his customer service.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.