Coffin & Trout Fine Jewelers in Chandler AZ
Coffin & Trout Fine Jewelers, located at 7131 W Ray Rd Ste 18, Chandler, AZ 85226, has established itself as a go-to destination for those seeking exceptional engagement ring services. Known for their impeccable craftsmanship and personalized service, the staff at Coffin & Trout, including the owner Ryan Coffin and sales associates like Ben and Danielle, are praised for their dedication to crafting unique and beautiful rings that perfectly capture what clients envision. The store specializes in custom designs, ensuring that each piece is crafted with care and attention to detail.
The jewelers offer a wide selection of engagement rings, along with other services such as jewelry cleaning, repair, and redesign. Customers have reported a warm and inviting atmosphere, often highlighting the friendly and knowledgeable staff who go above and beyond in assisting with each customer's needs. Despite the high-quality service provided, there are some complaints about delays in communication and service, particularly regarding watch repairs and specific customer interactions.
Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%
With a total of 399 reviews, Coffin & Trout enjoys a strong reputation, although some customers noted instances of service not meeting their expectations.
Best Review: A customer named Andrew highlighted the excellent communication and quality service provided during the engagement ring purchasing process, emphasizing the staff's professionalism and attentiveness.
Worst Review: Roslyn expressed frustration over multiple issues with her custom engagement ring and the lack of follow-up on resizing, ultimately feeling let down by the service she received.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
**Hours of Operation:**
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
Staff Members:
- Ryan Coffin
- Ben
- Danielle
