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Kay Jewelers, located at 3111 W. Chandler Blvd., Ste. 2116, Chandler, AZ 85226, is a notable jewelry store within Maricopa County, specializing in engagement ring creation. The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM. With a solid range of services, Kay Jewelers offers jewelry maintenance and repair, custom orders, and diamond upgrades, ensuring a comprehensive experience for couples looking to create their perfect engagement ring.
While the store has garnered over 140 reviews, customer sentiments display a mixed atmosphere. Positive feedback highlights the helpful staff, knowledgeable service, and a variety of engagement rings available. Customers often praise the friendly atmosphere and commitment to customer satisfaction, particularly recognizing team members such as Nirvana and Sandra for their outstanding support.
Conversely, some reviews indicate challenges with customer service. Customers have recounted experiences involving high-pressure sales tactics and dissatisfaction with product repairs. This reflects a need for improved customer interaction in some scenarios.
Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 15%
- Negative: 25%
Best Review: A customer commended the knowledgeable staff at Kay Jewelers, particularly mentioning Nirvana and Sandra for their attentive service while creating a beautiful engagement ring.
Worst Review: Another customer expressed frustration over persistent upselling tactics and mentioned feeling pressured to purchase a more expensive ring than what they initially wanted.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Opening Hours:**
| Day | Hours |
|-----------|--------------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
Staff members mentioned include Nirvana and Sandra.
Positivity Score: 67.5%
Total Customer Feedback Reviewed: 160
Store Phone Number: (480) 855-1422
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