Continental Diamond, located at 1600 Utica Avenue South, Suite 130, Minneapolis, MN 55416, is a renowned jewelry store operated in Hennepin County, specializing in the creation of engagement rings and exceptional customer service. With 818 reviews reviewed, this family-owned, full-service jeweler has earned a reputation for its extensive selection and personalized service.

The store is characterized by a welcoming atmosphere, where knowledgeable staff, including owners Jimmy and Helain Pesis, and dedicated associates like Ann, Ashley, and Laura provide attentive, non-pressurized assistance to customers. Many patrons appreciate the staff's expertise in guiding them through the engagement ring creation process, ensuring they find the perfect design while respecting their budget.

Positive sentiment is prevalent in online reviews, highlighting the outstanding service, craftsmanship, and the store's ability to create custom pieces that cater to individual styles. Customers frequently mention the enjoyable shopping experience, supported by complimentary snacks and drinks.

However, some negative feedback has been noted regarding unclear communication during the repair process and certain customer experiences with service interruptions. Overall, the store maintains a positive ambiance that many find appealing.

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 7%
Negative: 3%

Opening Hours:
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed

Staff Members:
- Jimmy Pesis
- Helain Pesis
- Ann Tepoorten
- Ashley Johnson
- Laura McQuillan

Best Review:
Jane praised the store for its repair service, noting the exceptional craftsmanship and quick turnaround time. She commended the team for creating a beautiful wedding ring, while also providing repairs for various pieces of jewelry expertly.

Worst Review:
A customer expressed frustration over unclear communication regarding a repair estimate and the handling of their jewelry during the process. They felt the interaction reflected a culture of disregard for customer concerns, although the situation was ultimately resolved.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.