Derobertis Jewelers West Hartford CT
DeRobertis Jewelers, located at 52 LaSalle Rd, West Hartford, CT 06107, is a family-run jewelry store known for its exceptional engagement ring creation and unparalleled customer service. With over 85 years of experience, the DeRobertis family focuses on hand-selecting diamonds directly from cutters, ensuring the finest quality while respecting clients' budgets. The store is praised for its warm atmosphere and knowledgeable staff, featuring personal attention to detail in every engagement ring design. Customers often highlight the friendly approach and custom services provided by the team, making them a popular choice in Hartford County for those seeking special pieces.
However, it is important to note that some reviews have indicated mixed experiences with repair services. Reports of loose stones after repairs and delays in the process have been cited, suggesting a need for caution when opting for complex services. Overall, DeRobertis Jewelers is highly regarded for engagement ring purchases, but potential customers may want to carefully consider repair services based on existing feedback.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Highlight Reviews:
Best Review: Sean Meegan commends the staff for their excellent service and quality, stating that the engagement ring and wedding bands purchased were stunning, and he plans to return for future jewelry needs.
Worst Review: A customer expressed dissatisfaction with the repair service, noting that their ring was returned in worse condition with loose stones after an appraisal and repair attempt, highlighting significant concerns about the handling of sentimental jewelry.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Opening Hours:
- Monday: Closed
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 9:30 AM - 5:30 PM
- Sunday: Closed
Staff members mentioned include Gene and Bill.
