Pires Jewelers, located at 258 Park Rd, West Hartford, CT, has garnered a loyal following in Hartford County for its unique approach to engagement ring creation and exceptional repair services. With a solid rating and numerous glowing reviews, the shop is known for its personal touch, specializing in imported jewelry and a full selection of 14kt gold and silver pieces.

The owner, Nelson Pires, leads a dedicated and friendly team that prides itself on delivering quality craftsmanship and prompt service. Customers often commend the welcoming atmosphere and the attentive nature of the staff, which makes the process of designing an engagement ring feel special and personal. Whether it’s creating custom jewelry or repairing cherished pieces, the team at Pires Jewelers strives to meet their clients’ expectations. However, some reviews note that due to high demand, turnaround times on repairs can vary.

Customer Sentiment: Approximately 80% of customers leave feeling satisfied, while 10% have neutral experiences and another 10% report some dissatisfaction with wait times.

Opening Hours:
- Monday: Closed
- Tuesday: 9:00 AM – 4:00 PM
- Wednesday: 9:00 AM – 4:00 PM
- Thursday: 9:00 AM – 4:00 PM
- Friday: 9:00 AM – 4:00 PM
- Saturday: 9:00 AM – 4:00 PM
- Sunday: Closed

Best Review: Alfred praised Pires Jewelers for their outstanding service and fair pricing, mentioning how they went out of their way to make the experience enjoyable.

Worst Review: Ioana expressed disappointment with a watch repair, citing issues related to improper sealing that caused damage, which left her feeling unhappy with the service received.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.