Diamond Exchange, located at 3211 Peoples St., Suite 60 in Johnson City, TN, is a beloved local jewelry store known for its exceptional engagement ring creation services. This family-owned business has been serving the community for over 34 years, specializing in custom-designed jewelry and repair services that make personal connections with customers a top priority.

Under the ownership of Trey, the skilled team at Diamond Exchange is praised for their professionalism and trustworthiness, ensuring that each customer feels valued and understood. They utilize direct sourcing to hand-select diamonds, which helps provide high-quality options at competitive prices. Customers commend the store for its warm atmosphere, where attentive staff take the time to listen to individual preferences and offer creative suggestions throughout the engagement ring design process.

Customer Sentiment: A significant majority of customers, around 80%, express high satisfaction with their experiences, while about 10% have neutral feedback, and another 10% voiced issues with certain services.

Opening Hours:
- Monday to Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 6:00 PM
- Sunday: Closed

Best Review: Julia shared her excitement about her engagement ring and the supportive atmosphere of the store, indicating she highly recommends Diamond Exchange for custom wedding bands.

Worst Review: Mary Jo voiced disappointment over her jewelry repairs, mentioning that only half of her expectations were met, which left her feeling unsatisfied.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.