KAY Jewelers located in the Mall at Johnson City provides a robust selection of engagement rings and jewelry services. Situated at 2011 N Roan St, Johnson City, TN 37601-3130, this store is known for its knowledgeable staff and dedication to customer service. They have a long-standing history of helping couples find the perfect engagement rings and other jewelry to commemorate special occasions.

The range of services includes jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchange, and appraisals. There is also an emphasis on customer care, with staff members consistently noted for their friendliness and helpfulness.

Operating hours are as follows:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

The establishment has received a substantial number of reviews, reflecting a mix of positive and negative sentiment.

Overall Sentiment from Online Customer Reviews:
The overall atmosphere regarding customer feedback appears to be moderately positive. Customers have given KAY Jewelers a score of approximately 68% positive sentiment, with 20% neutral and 12% negative responses.

Positive reviews frequently highlight the helpfulness and knowledge of the staff, particularly in engagement ring selection and customer service interactions. However, there are several concerns about customer service inconsistencies and experiences with repairs and orders.

Best Review:
Timothy Fields shared that the staff were not only friendly but also offered great prices, indicating a high level of customer satisfaction during his visit.

Worst Review:
Kelsi Hill mentioned her frustrations regarding sizing issues and customer service when purchasing an engagement ring, expressing disappointment overall with her experience.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff members that have been acknowledged include Linda and Joe, known for their accommodating nature and extensive product knowledge.