Zales Jewelers, located at 2011 N Roan St., Ste. G 1, Johnson City, TN 37601-3130, operates in Washington County and offers a wide array of jewelry services, specializing in engagement ring creation. Customers often highlight the team's exceptional service, with staff members like Lisa and Corey being commended for their professionalism and attentiveness. The store provides custom jewelry options, repair services, cleaning and inspection, as well as trade-in and upgrade opportunities, making it a suitable choice for anyone in the market for a meaningful engagement ring.

The store has received a total of 83 reviews, reflecting a predominantly positive atmosphere, with many praising the knowledgeable and friendly employees who make the ring-buying experience enjoyable. Customers appreciate the clean environment, supportive staff, and extensive selection available in-store. However, there are some negative sentiments noted about specific instances of unprofessional behavior and service experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review: Catherine noted Zales as a warm and welcoming place where customers feel at home, particularly appreciating the staff's sense of humor and kindness, along with their professionalism.

Worst Review: Todd expressed dissatisfaction regarding a pricing issue he encountered after purchasing a gift, indicating that he felt misled during the process.

**Opening Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Staff Members: Lisa, Corey