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Diamonds East International, located at 4251 N Federal Hwy, Boca Raton, FL 33431, operates in Palm Beach County and is renowned for its exceptional engagement ring creation services. The family-owned jeweler has built a reputation for honesty and integrity, specializing in high-quality diamonds and jewelry with a strong focus on personalized service.
The store offers a wide range of services, including custom engagement ring designs, jewelry repairs, and an extensive selection of luxury watches and fine jewelry. Customers appreciate the knowledgeable staff, including owners Ken and Robert, who provide a friendly, low-pressure environment to assist clients in finding the perfect piece.
Operating hours are as follows:
- Monday: 10:30 AM - 5:00 PM
- Tuesday: 10:30 AM - 5:00 PM
- Wednesday: 10:30 AM - 5:00 PM
- Thursday: 10:30 AM - 5:00 PM
- Friday: 10:30 AM - 5:00 PM
- Saturday: 10:30 AM - 4:00 PM
- Sunday: Closed
Overall Sentiment from Online Customer Reviews:
Positive: 90% — Customers express high satisfaction with the service and quality of products.
Neutral: 5% — Some reviews highlight improvements that could be made in communication.
Negative: 5% — A few customers reported waiting for promised callbacks without follow-up.
Best Review: A customer named Linden praised Diamonds East International for their responsive service and family-run atmosphere, emphasizing their willingness to go the extra mile to ensure customer satisfaction.
Worst Review: Valentina expressed disappointment regarding the lack of follow-up communication after two visits where she was promised callbacks about specific watch pricing.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff Members:
- Ken
- Robert
- Shai
Positivity Score: 92.5%
Total Customer Feedback Reviewed: 300
Store Phone Number: 5613533278
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