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KAY Jewelers, located at 6000 Glades Rd., Ste. 1100, Boca Raton, FL 33431, is a prominent destination in Palm Beach County for those seeking to create their dream engagement rings. Renowned for its vast selection of exquisite jewelry, Kay Jewelers offers a diverse range of services including custom and special orders, jewelry maintenance, appraisals, and financing options. The staff is noted for being knowledgeable and friendly, with several reviews highlighting positive interactions with team members, particularly during the engagement ring creation process.
The store operates with the following hours:
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
Overall Sentiment from Online Customer Reviews:
The store has garnered a total of 190 reviews, with an overall positive sentiment score of 55%. Positive sentiment is at 65%, neutral at 20%, and negative at 15%. Customers generally appreciate the friendly service and the quality of the jewelry offered, though some express concerns about issues related to returns and management response times.
Best Review:
Magi Cruz commended the outstanding service and friendliness of the staff, expressing high satisfaction with the overall experience.
Worst Review:
Dona N. had a negative experience, detailing frustrations over the return process and the lack of knowledgeable staff, which ultimately led to a decision not to return to the store.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 75%
Total Customer Feedback Reviewed: 210
Store Phone Number: (561) 368-1917
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