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Smith Arthur D. Jewelers, located at 8221 Glades Rd Ste 101, Boca Raton, FL 33434, is a notable destination for those seeking custom engagement ring creation and exceptional jewelry services in Palm Beach County. The establishment is known for its personalized approach, where customers can collaborate closely with the knowledgeable staff to design unique pieces. Arthur D. Smith himself is recognized for his integrity and commitment to customer satisfaction, providing services including jewelry repair, resizing, and custom designs.
The store has garnered a mix of reviews, with a total of 13 aggregated feedback entries analyzed. Positive sentiments highlight the welcoming atmosphere and the assurance of getting high-quality products tailored to individual preferences. Customers appreciate the attentiveness and sincerity of the staff, particularly Arthur, who is lauded for his honest recommendations.
Conversely, negative feedback points to dissatisfaction regarding service quality and product issues, with some customers reporting problems with purchased items and challenges in resolving these concerns. This contrast reflects varying experiences within the customer base.
Overall Sentiment from Online Customer Reviews:
Positive: 54%
Neutral: 23%
Negative: 23%
**Opening Hours:**
| Day | Hours |
|-----------|----------------|
| Tuesday | 11:00 AM - 5:00 PM |
| Wednesday | 11:00 AM - 5:00 PM |
| Thursday | 11:00 AM - 5:00 PM |
| Friday | 11:00 AM - 5:00 PM |
| Saturday | 11:00 AM - 5:00 PM |
| Sunday | Closed |
| Monday | Closed |
**Staff:**
- Arthur D. Smith
Best Review: A customer commended Arthur for his integrity, noting the enjoyable experience they had while selecting an engagement ring, emphasizing Arthur's non-pushy approach and genuine concern for finding the right piece.
Worst Review: Another customer expressed frustration over a defective bracelet, claiming Arthur denied the issue and refused to exchange the flawed piece despite multiple complaints.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 65.5%
Total Customer Feedback Reviewed: 13
Store Phone Number: 5614880500
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