Dugan Custom Jewelers, Providence, RI

Dugan Custom Jewelers, located at 174 Wickenden St, Providence, RI, is a charming spot for anyone looking to create a bespoke engagement ring. This popular jewelry store, nestled in Providence County, has garnered attention for its custom jewelry design and repair services since 1999.

Owner Grace Dugan leads a dedicated team that prides itself on personalizing each experience. Customers rave about the warm, inviting atmosphere of the shop, highlighting how Grace and her staff take the time to truly understand their visions, transforming ideas into stunning reality with precision and care. A significant number of patrons have shared their satisfaction with both the craftsmanship and the collaborative process of designing their rings. However, there have been mentions of occasional delays in service.

Customer Sentiment: Around 80% of customers express high satisfaction, while 10% have neutral comments and another 10% encountered service delays.

Opening Hours:

Monday to Friday: 9:30 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Best Review: Nick praised the cozy atmosphere and Grace’s attentive service, expressing excitement about his perfect engagement ring.

Worst Review: Di Aaron shared a concerning experience regarding communication, feeling that some of her requests were not fully understood.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.