Zales Jewelers at Providence Place Mall in Providence, RI, stands out as a premier destination for engagement ring creation and exceptional customer service. Located at 22 Providence Place, Ste. 3020, Providence, RI 02903-1739, and reachable at (401) 223-2227, this store offers a wide variety of diamond and precious jewelry, including custom engagement rings and personalized gifts.

The staff, including notable team members like Kenny and Justine, have been praised for their patience, friendliness, and extensive knowledge in assisting customers to find their perfect rings. Reviews highlight a great selection of unique styles and a welcoming environment, making the engagement ring shopping experience enjoyable and seamless.

However, there have been mentions of inconsistency in service once the purchase is completed, with some customers expressing dissatisfaction regarding follow-up support. Overall, the store boasts around 57 reviews, blending positive insights with constructive feedback on areas for improvement.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Best Review:
A customer named Akorede commended the team for their exceptional service and patience while helping him and his partner select their wedding rings, emphasizing the knowledgeable support they received throughout the process.

Worst Review:
Saraestel expressed frustration with the service she received, specifically pointing out that the staff lacked attentiveness when she needed help with an issue regarding her ring, feeling neglected during her visit.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours |
|----------------------|
| Thursday: 11:00 AM - 8:00 PM |
| Friday: 10:00 AM - 9:00 PM |
| Saturday: 10:00 AM - 9:00 PM |
| Sunday: 11:00 AM - 6:00 PM |
| Monday: 11:00 AM - 8:00 PM |
| Tuesday: 11:00 AM - 8:00 PM |
| Wednesday: 11:00 AM - 8:00 PM |

Staff Members: Kenny, Justine