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Kay Jewelers, located at 93 Providence Place, Providence, RI 02903-1752, is a notable destination for engagement ring creation and a variety of jewelry services in Providence County. The store offers a wide selection of engagement rings, wedding bands, and personalized gifts, ensuring every customer can find the perfect piece to commemorate their love.
Customers generally praise the staff for their friendly and knowledgeable service, particularly highlighting employees like Elizabeth and Leslie for their exceptional support during the selection process. The store is known for providing a pleasant shopping experience, with staff dedicated to answering questions and assisting with custom orders. Services offered include jewelry maintenance and repair, diamond upgrades, appraisals, and financing options, catering to various needs and budgets.
However, some reviews indicate dissatisfaction with customer service, particularly regarding issues like lost items and mishandled repairs. A few customers have expressed disappointment about the store's responsiveness and the perceived high-pressure sales tactics.
Overall Sentiment from Online Customer Reviews:
Positive: 62%
Neutral: 25%
Negative: 13%
Best Review: Lisa highlighted that her husband purchased a unique levian chocolate diamond ring from Kay Jewelers, but she expressed concern about the quality after needing a recent stone replacement, mentioning that the chocolate diamonds were replaced.
Worst Review: Kenneth reported a negative experience with underwhelming customer service, deeming the shopping experience unsatisfactory due to long wait times and rude staff.
**Opening Hours:**
| Day | Hours |
|-----------|------------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
Staff Members: Elizabeth, Leslie
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 74.5%
Total Customer Feedback Reviewed: 88
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