Dunkin's Diamond & Gold in Lima OH

Dunkin's Diamonds, located at 2298 Elida Rd, Lima, OH 45805, is a notable jewelry store known for its exceptional engagement ring creation services. The store prides itself on offering a wide selection of high-quality diamonds and personalized assistance, making it a go-to destination for couples looking to find the perfect ring. The staff at Dunkin's Diamonds are described as friendly, knowledgeable, and eager to help customers find the right piece, with many reviews highlighting their willingness to accommodate unique preferences.

The store operates in Allen County and offers a variety of services including diamond jewelry repairs, complimentary jewelry cleaning, custom jewelry design, and jewelry appraisals. Customers have particularly appreciated the attentive service received, with many expressing enthusiasm for the staff's expertise and passion for assisting in the ring selection process.

Overall sentiment from online customer reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Positive reviews highlight the staff's helpfulness and the overall quality of the rings. However, some negative feedback points to issues with customer service, particularly regarding communication about order statuses and product quality.

Best Review: A customer noted the excellent customer service while selecting wedding bands, praising the staff's excitement and attentiveness, which made the experience memorable.
Worst Review: One reviewer expressed disappointment over a negative experience related to a lost paperwork and a poor trade-in value, feeling that the management handled the situation unprofessionally and left them with store credit instead of a refund.

Operating Hours:
Monday - Saturday: 10:00 AM - 7:00 PM
Sunday: 12:00 PM - 6:00 PM

- Staff Members: Stuart Dunkin (Owner), but no other specific staff members were mentioned.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.