Kay Jewelers, located at 2400 Elida Rd., Unit 460, Lima, OH 45805-1299, is a well-regarded jewelry store known for its exceptional engagement ring creation and comprehensive jewelry services. The store operates in Allen County and caters to a range of customer needs, including custom and special orders, jewelry maintenance and repair, diamond upgrades, appraisals, and financing options. With a large staff of knowledgeable jewelry consultants, customers benefit from personalized services and expert guidance in selecting the perfect ring.

The store has gathered a total of 180 reviews, showcasing a generally positive atmosphere. Overall, the sentiment from customers reflects a high satisfaction level, with approximately 85% positive reviews, 10% neutral, and 5% negative responses.

Positive reviews highlight the friendly and helpful staff, with many customers specifically praising the service provided by employees like Jessica and Sarah. Customers appreciate the personalized attention and the knowledgeable guidance they receive, making the process of selecting or customizing an engagement ring enjoyable and stress-free.

Conversely, some negative feedback points to less satisfactory experiences regarding customer service and issues with product quality. At times, customers have reported dissatisfaction with the handling of complaints or product inquiries.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Best Review:
Chad noted that the service and staff at Kay Jewelers are some of the best he has encountered, emphasizing their friendliness and helpfulness.

Worst Review:
A customer named Rachel expressed frustration regarding issues with stolen jewelry and the length of time taken to resolve concerns, feeling that the store did not handle the situation adequately.

**Store Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned include Jessica and Sarah.