Elite Jewelers, located at 21100 Dulles Town Cir Ste 235, Sterling, VA 20166, operates in Loudoun County and specializes in creating customized engagement rings. The store prides itself on providing a welcoming atmosphere paired with professional, attentive service. Customers frequently mention the knowledgeable and friendly staff, especially employee Wendy, for her exceptional assistance in guiding them through the engagement ring selection process.

The store offers a variety of services such as jewelry cleaning, restoration, redesign, and resizing, making it a one-stop-shop for all jewelry needs. Operating hours are as follows:

- Monday – Friday: 11:00 AM – 7:00 PM
- Saturday: 11:00 AM – 7:00 PM
- Sunday: 12:00 PM – 6:00 PM

With 523 reviews, the overall sentiment from online customer reviews is as follows:

**Overall Sentiment from Online Customer Reviews:**
- Positive: 82%
- Neutral: 10%
- Negative: 8%

Customers frequently praise the store's ability to create beautiful, high-quality jewelry, highlighting the ease of working with the staff who are attentive and committed to customer satisfaction. However, a few shoppers have noted issues with customer service responsiveness and product quality in specific cases.

**Best Review:**
Jake commended the attentiveness and helpfulness of the staff, particularly Zhamila, in assisting with wedding bands, noting that they were pleased with the pricing and overall experience at Elite Jewelers.

**Worst Review:**
Jonathan reported dissatisfaction with the store's handling of defective jewelry and the alteration of an heirloom ring without prior consultation, expressing frustration with their customer service approach.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Staff Members Mentioned:**
- Wendy
- Zhamila
- Sara

**Opening Hours:**
- Monday: 11:00 AM – 7:00 PM
- Tuesday: 11:00 AM – 7:00 PM
- Wednesday: 11:00 AM – 7:00 PM
- Thursday: 11:00 AM – 7:00 PM
- Friday: 11:00 AM – 7:00 PM
- Saturday: 11:00 AM – 7:00 PM
- Sunday: 12:00 PM – 6:00 PM