Elite Jewelers in Sterling VA
Elite Jewelers, located at 21100 Dulles Town Cir Ste 235, Sterling, VA 20166, is a prominently recognized jeweler specializing in the creation of exquisite engagement rings. The store is known for its attentive customer service, guided by experienced staff, including the manager Shady, who is often praised for his professionalism and willingness to assist customers in making informed choices. Saturday hours run from 11 AM to 7 PM, while Sunday service hours are from 12 PM to 6 PM. The store operates Monday through Friday from 11 AM to 7 PM.
Elite Jewelers offers a variety of services including custom design, jewelry cleaning, repair, restoration, and resizing. Customers appreciate the wide range of beautiful jewelry pieces available and the personalized attention they receive while selecting engagement rings that fit their style and budget. With a strong dedication to customer satisfaction, the staff works diligently to ensure clients find the perfect pieces.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%
Customer feedback is generally favorable, reflecting a pleasant shopping atmosphere, where staff members guide clients with expertise and care, particularly in engagement ring selections. However, there are a few negative reviews highlighting issues with customer service in specific scenarios.
Best Review:
Lynn commended Elite Jewelers for its professionalism and excellent customer service, particularly appreciating how the staff handled a product return seamlessly.
Worst Review:
Jonathan expressed deep dissatisfaction regarding the quality of service, claiming that significant issues arose after he purchased high-value jewelry, leading to ongoing legal complications and concerns about the company's practices.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
**Operating Hours:**
- Monday: 11 AM - 7 PM
- Tuesday: 11 AM - 7 PM
- Wednesday: 11 AM - 7 PM
- Thursday: 11 AM - 7 PM
- Friday: 11 AM - 7 PM
- Saturday: 11 AM - 7 PM
- Sunday: 12 PM - 6 PM
**Staff Members:**
- Shady (Manager)
- Wendy (Staff Member)
