Zales Jewelers, located at 21100 Dulles Town Cir, Sterling, VA 20166, offers a range of jewelry services with a focus on engagement ring creation. This store is known for both its customer service and its extensive selection of engagement rings. Many reviews highlight the expertise and friendly demeanor of staff members, particularly mentioning a store manager named Aida, who has received praise for her professionalism and customer-centric approach.

The reviews show a mixture of positive experiences where customers appreciated the skillful assistance provided in ring selection and customization, and negative feedback concerning customer service inconsistencies and communication issues. Significant frustration expressed by some patrons regarding long wait times for repairs and order troubles also emerges from the comments, presenting a comprehensive picture of customer experiences.

Operating in Loudoun County, the store is noted for its range of services including ring resizing, repairs, and custom orders, which some customers found satisfactory. However, there are notable complaints about the handling of customer orders and the overall customer service experience.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 20%
Negative: 35%

Opening Hours:
| Day | Hours |
|-----------|-------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:30 PM |
| Saturday | 10:00 AM - 9:30 PM |
| Sunday | 11:00 AM - 6:00 PM |

Staff members mentioned include Aida.

Best Review:
Candice praised the exceptional customer service provided by Aida and her team, highlighting a smooth engagement ring purchase experience.

Worst Review:
Cheryl expressed deep dissatisfaction with the communication regarding jewelry repairs, noting significant delays and poor service from the staff.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.