Fast-Fix Jewelry and Watch Repairs in Fairfield CA

Fast-Fix Jewelry and Watch Repairs is a reputable jeweler located at 1350 Travis Blvd, Fairfield, CA 94533, in Solano County. They provide a variety of services, with a specific emphasis on engagement ring creation, resizing, and repair. Customers have noted that the staff is typically friendly and helpful, contributing to a warm and welcoming atmosphere in the store. Popular services include jewelry cleaning, stone setting, custom designs, and watch repairs, highlighting their comprehensive approach to jewelry care.

Hours of operation are as follows:
Monday to Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 11:00 AM - 6:00 PM

Over 227 reviews were examined to construct this overview.

Overall Sentiment from Online Customer Reviews:
The general response from customers displays a mixed atmosphere, with an estimated 60% positive, 20% neutral, and 20% negative sentiments.

Positive reviews frequently highlight the speed and quality of the service, particularly for repairing and resizing items. Clients have praised the lifetime battery replacement offer for watches and the skills of the master jeweler, Mike, who is noted for his expertise and quick turnaround time.

Negative reviews generally revolve around issues of inconsistent service and pricing perceptions. Some customers have expressed dissatisfaction with pricing discrepancies and the quality of work on certain repairs, indicating that their expectations were not met.

Best Review:
A satisfied customer, named Ryan, commended the jeweler for returning a beautifully polished ring with a replaced stone, stating that the work vastly exceeded expectations and the prices were quite reasonable.

Worst Review:
On the contrary, Elena shared her frustrations regarding poor customer service, describing interactions with staff members that felt unprofessional and dismissive, ultimately leading to a negative overall impression.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Staff Members Noted**:
- Mike (Master Jeweler)
- Lisa (Store Manager)
- Elesia (Sales Associate)
- Isaac (Sales Associate)