Kay Jewelers, located at 1350 Travis Blvd., Ste. K 17, Fairfield, CA 94533, is a notable jewelry store operating in Solano County, specializing in engagement ring creation and various jewelry services. The store offers a wide range of engagement rings, wedding rings, customized and special orders, jewelry maintenance and repair, and appraisals. Customers have praised the quality of the jewelry and the helpfulness of the staff, noting the professional and pleasant service during their visits.

However, some reviews highlight significant customer service issues, including delays in resizing rings, incorrect orders, and miscommunication with staff. Negative experiences often mention lack of responsiveness and errors that led to frustrations for those expecting a seamless purchase process.

Overall sentiment from online customer reviews:
- Positive: 58%
- Neutral: 15%
- Negative: 27%

**Best Review:** A customer named Michael expressed appreciation for the beautiful atmosphere of the store and the friendly staff who assisted him in finding a stunning wedding ring for his wife, noting a very positive experience overall.

**Worst Review:** Nazareli detailed a upsetting experience involving the mishandling of her wedding ring repair, highlighting that despite her explicit instructions to contact her, the store mistakenly released the ring to her ex-husband, leading to heartbreak and frustration.

Opening Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Staff members mentioned include Aris and Corinna.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.