Fentress Jewelry Co. in Greensboro, NC, specializes in custom engagement ring creation and offers a range of services including jewelry repair and appraisals. Located at 2827 Spring Garden St, this jeweler is committed to transforming old jewelry into unique designs, providing on-site repairs that can often be completed within the same day. Owner Delbert Fentress, along with his skilled team, emphasizes superior customer service and attention to detail throughout the entire design and creation process.

Customer feedback has been varied, with 35 reviews providing insight into the establishment's service quality.

Overall Sentiment from Online Customer Reviews:
Positive: 54%
Neutral: 14%
Negative: 32%

Positive reviews highlight exceptional customer service, with many customers praising the craftsmanship and creativity in custom engagement rings. For instance, one review noted the outstanding attention to detail that transformed a family heirloom into a beautifully personalized piece.

Conversely, some customers have expressed dissatisfaction with the service and communication, reporting negative experiences related to repairs and customer service attitudes.

Best Review:
Patricia Murphy commended the fast repair services and excellent customer service provided, stating that her transaction was flawless.

Worst Review:
Landon L. recounted a negative experience involving a $300 deposit that became non-refundable due to a perceived lack of interest from the staff, leading him to advise against using their services.

Operating Hours:
- Tuesday: 9:00 AM - 5:30 PM
- Wednesday: 9:00 AM - 5:30 PM
- Thursday: 9:00 AM - 5:30 PM
- Friday: 9:00 AM - 5:00 PM
- Saturday: 9:00 AM - 1:00 PM
- Sunday: Closed
- Monday: 9:00 AM - 5:30 PM

Staff Members:
- Delbert Fentress

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.