Kay Jewelers is a prominent jewelry store located at 644 Friendly Center Rd Ste. 511, Greensboro, NC 27408. It has garnered a total of 178 reviews on Google, showcasing a mix of customer experiences that emphasize the store's services, particularly in engagement ring creation.

The store operates in Guilford County and is known for its extensive selection of engagement rings, jewelry repair services, and personalized assistance. Staff members are reported to be attentive and knowledgeable, with many customers praising their friendly and helpful service during the ring selection process. Positive feedback often highlights the patience and expertise of the associates, such as Kayla and Maria, who have been noted for their commitment to ensuring customers find the perfect piece.

However, reviews also reflect some negative experiences, particularly regarding customer service during busier times or specific incidents where clients felt rushed or dissatisfied with management's responses.

Overall Sentiment from Online Customer Reviews:
The online reviews exhibit a general positive sentiment towards Kay Jewelers, scoring approximately 70% positive, 20% neutral, and 10% negative. The majority of customers appreciate the quality of the jewelry and the attentive service, although some express frustration about inconsistency in the customer experience.

**Opening Hours:**
- Tuesday: 10 AM - 8 PM
- Wednesday: 10 AM - 8 PM
- Thursday: 10 AM - 8 PM
- Friday: 10 AM - 8 PM
- Saturday: 10 AM - 8 PM
- Sunday: 11 AM - 7 PM
- Monday: 10 AM - 8 PM

**Staff Members:**
- Kayla
- Maria

Best Review:
A customer praised Kay Jewelers for their exceptional service, highlighting Katie's knowledgeable assistance in selecting the perfect engagement ring. They mentioned feeling valued and appreciated throughout the shopping experience.

Worst Review:
Another customer expressed dissatisfaction with their visit, stating they felt rushed and that management's demeanor was unwelcoming during a busy day. This review emphasized a lack of support and attention when they needed assistance.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.