Located at 7713 Maple St, New Orleans, LA, Friend & Company Fine Jewelers has been a staple in the community since 1976. This family-owned jeweler specializes in antique and estate jewelry, with a particular focus on creating custom engagement rings. Their knowledgeable staff, led by the respected Ken Friend, is dedicated to providing a high-end retail experience without the high price tag. Customers appreciate the personalized service, which includes a variety of options for engagement ring creation, from custom designs to resizing and repairs.

With a total of 173 reviews reviewed, the general sentiment from online customers reflects a positive atmosphere in the store. The reviews indicate a 90% positive sentiment, with customers praising the quality of the jewelry and the exceptional service, while some occasional criticisms focus on delays in service or mix-ups with repairs.

Here are the operating hours for Friend & Company Fine Jewelers:

| Day | Hours |
|-----------|-----------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |

Staff mentioned includes Ken Friend.

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%

Best Review:
David highlights the personalized service and professional approach the staff provides, especially noting how exceptional they are in working through the engagement ring process.

Worst Review:
Alexandrea expresses disappointment in the repair of a sentimental gold bracelet, feeling it was mishandled and returned in a worse condition than when it was given for repair, alongside lack of acknowledgment or apology from the staff.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.