Geppetto's Jewelry and Watch Doctor, located at 11025 Carolina Place Pkwy, Ste 85, Pineville, NC 28134, offers a variety of jewelry and watch services, with a notable focus on engagement ring creation. Customers have appreciated the craftsmanship and attentiveness of the team, particularly noting the owner's dedication to quality service. With a current rating of 3.9 from 47 reviews, the establishment has garnered a mix of positive and critical feedback.

Positive reviews highlight the quick turnaround for repairs and the staff’s friendliness. Customers often commend the reasonable pricing and the proficiency in addressing needs, including resizing and creating custom engagement rings. The team is described as knowledgeable and passionate about their work, making it a reliable choice for anyone seeking personalized jewelry services.

Conversely, some negative reviews point to customer service issues, including delays in communication and dissatisfaction with particular repairs. A few customers reported frustration with their experiences regarding watch repairs, underscoring inconsistencies in service speed and quality.

Overall Sentiment from Online Customer Reviews:
Positive: 67%
Neutral: 15%
Negative: 18%

Best Review: A customer praised the store for its exceptional service, highlighting the craftsmanship in designing a new ring after an unfortunate loss of their original wedding setting.

Worst Review: Another customer expressed frustration over their watch not being repaired in a timely manner and noted communication difficulties with the shop regarding status updates.

Operating Hours:
- Monday: 10:00 AM - 9:30 PM
- Tuesday: 10:00 AM - 9:30 PM
- Wednesday: 10:00 AM - 9:30 PM
- Thursday: 10:00 AM - 9:30 PM
- Friday: 10:00 AM - 9:30 PM
- Saturday: 10:00 AM - 9:30 PM
- Sunday: 12:00 PM - 6:00 PM

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.