Zales Jewelers, located at 11025 Carolina Place Pkwy, Ste B 04, Pineville, NC 28134, is known for its comprehensive engagement ring creation services. The store operates within the rich offerings of Pineville and has built a reputation for providing quality jewelry pieces, including engagement rings, wedding bands, and various fine jewelry. Customers appreciate the variety and classic styles, allowing them to find the perfect piece for their special occasions.

The staff is often highlighted in reviews, with many customers noting excellent service, particularly from staff members such as Vincent, Jamica, and Tatiana, who are recognized for their attentiveness and willingness to go the extra mile for clients. However, some reviews point out experiences of poor customer service, particularly regarding delays and dissatisfaction with repairs and follow-ups.

The overall sentiment from online customer reviews reflects a mix of experiences. Positive reviews account for approximately 60%, highlighting the helpful and friendly nature of the sales staff during the engagement ring shopping process. In contrast, 25% express neutral feelings, while 15% report negative interactions, especially regarding customer service issues that did not meet expectations.

Best Review: A customer praised Vincent for his exceptional service and financing options, making it easier to find the perfect engagement ring, resulting in a highly satisfactory purchase process.

Worst Review: A reviewer expressed frustration with the store's poor service after purchasing a watch, emphasizing dissatisfaction with the lack of proper assistance and respect from the staff after the sale was concluded.

| Opening Hours |
|------------------------------|
| Monday: 11:00 AM - 7:00 PM |
| Tuesday: 11:00 AM - 7:00 PM |
| Wednesday: 11:00 AM - 7:00 PM |
| Thursday: 11:00 AM - 7:00 PM |
| Friday: 10:00 AM - 8:00 PM |
| Saturday: 10:00 AM - 8:00 PM |
| Sunday: 12:00 PM - 6:00 PM |

Staff Members: Vincent, Jamica, Tatiana

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.