Kay Jewelers, located at 11025 Carolina Place Pkwy, Spc. C16, Pineville, NC 28134-8370, is a well-established jewelry store specializing in engagement ring creation and exceptional customer service. With an extensive collection featuring engagement rings, wedding bands, and various fine jewelry pieces, the store is a go-to destination for couples seeking to create a memorable engagement experience.

The staff is known for their friendly and knowledgeable service, assisting customers in selecting perfect pieces tailored to their vision. Notable staff members include Tammy, the store manager, recognized for her commitment to customer satisfaction, and Jessica, who is praised for her attentive service. Customers often appreciate the personalized approach taken by the team when helping to design custom rings.

Despite the positive aspects, there have been mixed reviews regarding the overall service experience. While many reviews commend the store for its helpful staff and the quality of the jewelry, some customers have expressed dissatisfaction with the customer service dynamics and responsiveness.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 20%
- Negative: 10%

| Operating Hours |
|----------------------------|
| Monday: 10:00 AM - 8:00 PM |
| Tuesday: 10:00 AM - 8:00 PM |
| Wednesday: 10:00 AM - 8:00 PM |
| Thursday: 10:00 AM - 8:00 PM |
| Friday: 10:00 AM - 8:00 PM |
| Saturday: 10:00 AM - 8:00 PM |
| Sunday: 11:00 AM - 7:00 PM |

Staff Members Mentioned: Tammy, Jessica

Best Review: A customer named Jay highlighted the fast service and friendly atmosphere, stating that the associates were helpful and deserving of high praise for their assistance with engagement ring selections.

Worst Review: Alex expressed disappointment, stating the service was lacking urgency and left them feeling undervalued during their visit.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.